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LEAN Journey

Fo­cus­ing on cus­tomer value.

It sounds ob­vi­ous when you first think about it – waste is the en­emy of ef­fi­ciency. But the more you take that think­ing to heart, the more the scale of the chal­lenge be­comes ap­par­ent. It’s called ‘lean’ think­ing. And while it’s not ex­clus­ive to KAEFER, our vis­ion to ‘elim­in­ate the en­ergy waste’ sits very well within the frame­work of lean and its cor­res­pond­ing way of act­ing.

Simply put, lean means cre­at­ing more value for our cli­ents with fewer re­sources. And this is achieved by gen­er­at­ing as close to zero waste as pos­sible by op­tim­ising pro­cesses and con­tinu­ously im­prov­ing them.

The idea is to waste less time, ef­fort and ma­ter­i­als. This al­lows us to achieve higher levels of health, safety and ef­fi­ciency by get­ting our ser­vices right the first time, while meet­ing all qual­ity re­quire­ments. Lean is also a corner­stone of our RED strategy, as it makes us re­cog­nised, more ef­fi­cient and dif­fer­ent.

To ap­ply the four prin­ciples of lean - flow, takt, pull and zero de­fects - we em­ploy the fol­low­ing seven points:


Chal­lenge con­ven­tional be­liefs – without chal­lenge there can be no pro­gress.


Ex­per­i­ment – try it or you’ll never know.


Tol­er­ate fail­ure – im­prove­ment re­quires pa­tience.


Trust – im­prove­ment can­not res­ult in loss of jobs.


Work as a team – total op­tim­isa­tion rather than local (in­di­vidual) op­tim­isa­tion.


Be flex­ible – ri­gid struc­tures/​policies will limit pro­gress.


Be dis­cip­lined – stick to the stand­ards.
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